Posted by: Jack Henry | November 10, 2014

Nifty Nuggets: Jargon and Terminology

Hello! Congratulations to David Romano, the winner of a $25 Amazon gift card.

Today I am going to talk about jargon and terminology. A new coworker asked me what the phrase excepts out means. I explained that except out means that Episys creates an exception for something. Then I provided my coworker with an example of when a transaction does not post to a member’s account and I showed her how the account shows up on an exception report.

That conversation made me think about all of the different types of jargon and terminology we use in the workplace and in our writing. These terms may be clear to us; however, they may not be clear to new employees or to the users of our products and services. Avoid using jargon in your writing unless it is appropriate for the audience and no other words fit the situation.

Is “glazed yeast rings“ jargon for donuts?

Note: My co-worker, Donna Bradley Burcher, will be writing nuggets for a bit, so stay tuned for her informative emails.

Jackie Solano | Technical Editor | Symitar®

8985 Balboa Ave. | San Diego, CA 92123 | Ph. 619.542.6711 | Extension: 766711

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