Posted by: Jack Henry | November 2, 2012

Editor’s Corner: Capitalization Q&A

Today’s Q&A is brought to us by Grammar Girl ( Next week we’ll dig a little deeper and discuss capitalization of titles, department names, etc. You’ll be an expert in no time!

Question: Do you capitalize Service Call if it is being used consistently throughout a memo?

Answer: In English, we only capitalize proper nouns—nouns that are the name of something. In your sentence, "service call" seems descriptive; it doesn’t seem like a proper noun that needs to be capitalized.

Business people often capitalize words unnecessarily. It’s one of the more common errors I see, and "service call" in your sentence is a good example of the type of word or phrase people are drawn to errantly capitalize. [KC – This is common here, too. Many times people erroneously
capitalize words because they are an important part of a topic—not because are actually proper nouns.]

I hope you all have a good weekend!

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